A two-way guest inbox with an AI concierge — and a human takeover switch.
public/media/features/whatsapp-hero.pngGuests message on the channel they already use. The AI concierge answers instantly, links each thread to the reservation and folio, and a staff reply silences the AI so a human can take over cleanly.
Breakfast times, late checkout, directions — answered in seconds, day or night.
Every conversation is linked to the guest, the booking and the folio in one pane.
Take over any thread with one tap; the AI steps back and never talks over staff.
A guest's request in the inbox becomes a real, auto-assigned task on the ops board — nothing gets lost in the thread.
public/media/features/whatsapp.pngWe'll set Orian up with your own rooms and rates and walk you through it live.
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